Privacy Policy
1. Information We Collect
- Personal identification information: name, address, phone number, email address
- Shipment information: sender and recipient details, parcel contents, weight, dimensions
- Payment information: transaction details (we do not store full card details)
- Communication records: emails, phone calls, and chat records for customer service
- Website usage data: IP addresses, browser type, pages visited (if applicable)
2. How We Use Your Information
- Processing and delivering your shipments
- Providing tracking information and delivery updates
- Processing payments and sending invoices
- Customer support and resolving complaints
- Complying with legal obligations including customs requirements
- Improving our services and customer experience
- Sending service-related communications (not marketing without consent)
3. Information Sharing
- We share information with partner courier networks for delivery purposes
- We share information with customs authorities as required by law
- We do not sell your personal data to third parties
- We may share data with service providers who assist in operations under confidentiality agreements
- We may disclose information when required by law or court order
4. Data Security
- We implement appropriate technical and organizational measures to protect your data
- Access to personal data is restricted to authorized employees only
- We regularly review our security practices
- Despite our efforts, no method of transmission over the internet is 100% secure
5. Data Retention
- We retain shipment records for a minimum of 3 years as required by law
- Customer accounts and communication records are retained for the duration of your relationship with us
- You may request deletion of your personal data subject to legal requirements
6. Your Rights
- Right to access your personal data we hold about you
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data (subject to legal obligations)
- Right to opt out of marketing communications at any time
- Right to lodge a complaint with the relevant data protection authority
7. Cookies
- Our website may use cookies to improve your browsing experience
- You can control cookie settings through your browser preferences
- Disabling cookies may affect some website functionality
8. Changes to This Policy
- We may update this Privacy Policy from time to time
- Material changes will be communicated via email or notice on our website
- Continued use of our services after changes constitutes acceptance
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Manvi Worldwide Courier
Shop No 3, Gali No-1, Riyan Enclave, Bhondsi – 122102, Gurgaon, Haryana